Privacy Policy

Effective Date: 2025-09-05

This Privacy Policy describes how we JD Narrowboats collects, uses, and discloses your personal information when you visit our website, interact with us, or engage in our services. As a company dedicated to transparency and a personalised customer experience, we are committed to protecting your privacy and building a trustworthy relationship with you.

Introduction to Our Privacy Commitment

At JD Narrowboats, our core philosophy is built on trust, transparency, and traditional craftsmanship. We apply these same principles to how we handle your personal data. This policy is designed to be clear and easy to understand, outlining exactly what information we collect, why we collect it, and what your rights are regarding your data.

1. What Personal Information We Collect and Why

We may collect personal information from you in several ways to provide our bespoke narrowboat building services. The types of data we collect and our reasons for doing so are outlined below:

  • Identity and Contact Data: Your name, address, email address, and telephone numbers.

    • Purpose: To communicate with you about your project, manage our customer relationship, and fulfill our contractual obligations. This is essential for our personalized, milestone-based build process.

  • Financial Data: Payment and transaction details related to our milestone-based payment plan and other service contracts.

    • Purpose: To process payments securely and maintain financial records.

  • Project and Lifestyle Data: Information about your narrowboat project, including design specifications, materials, and personal preferences (e.g., liveaboard, off-grid needs).

    • Purpose: To turn your vision into a functional reality. This data is the foundation of our bespoke design and build service.

  • Technical Data: Information about your visit to our website, such as your IP address, browser type, and operating system. This is collected through cookies and similar technologies.

    • Purpose: To improve your experience on our website, analyze website traffic, and understand how our services are used. For more details, please see our Cookie Policy.

2. How We Use and Protect Your Information

We use your personal information to deliver our premium services and enhance your experience. We do not sell your data. We have implemented robust technical and organizational measures to protect your information from unauthorized access, loss, or destruction. Our small, in-house team handles all customer projects with the utmost discretion and care, reflecting our commitment to confidentiality and trust.

3. How We Share Your Information

We may share your information only in the following limited circumstances:

  • Trusted Service Providers: We may share your information with trusted third-party service providers who assist us with essential business functions, such as payment processing, IT support, and professional legal and accounting services. These providers are bound by strict confidentiality agreements.

  • Legal Compliance: We may disclose your information if required to do so by law, a court order, or a government agency.

4. Your Privacy Rights

Depending on your location, you may have specific rights regarding your personal information, including the right to:

  • Access: Request a copy of the data we hold about you.

  • Rectification: Ask us to correct any inaccurate or incomplete information.

  • Erasure: Request that we delete your personal information in certain circumstances.

  • Object: Object to the processing of your data.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request as required by applicable law.

5. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on this page with the effective date at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

6. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.

JD Narrowboats

The Wharf, Shardlow, Derby DE72 2GH

01332 792271

jdnarrowboats@gmail.com